| About Us Walking Pages Ltd. have been supplying walking guides via our secure internet shop since 2000. Our staff are walking enthusiasts just like yourself. We are completely dedicated to providing you with a first class service and in giving you total satisfaction when you purchase from us. We are very grateful for any purchases you make, which help us to develop Walking Pages as a useful information resource for walkers. We make daily shipments to all parts of the world, as well as the UK, providing the best in walking guides to our loyal and growing family of customers. If you have any suggestions, comments or concerns please get in touch - we are here to help Our Contact details: Walking Pages Ltd. Dormer House Broadclose Road Down Hatherley Gloucestershire GL2 9PZ United Kingdom Phone: 01452 731488 Fax: 01452 739262 Email: sales [at] walkingpages [dot] co [dot] uk Company number: 03968718 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and click on the 'Add to Cart' button any items that you wish to buy. This puts them in your shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the minimum details that we need to be able to satisfy your order. For payment processing you are transferred to the HSBC Secure ePayments system, approved by Visa, Mastercard and Maestro and guaranteeing you absolute security. We (Walking Pages Ltd.) do not collect your card details on line. All products are priced in pounds sterling. If you are shopping from outside the UK, place your order and your credit card issuer will convert the transaction to your own currency. We accept Visa, Mastercard and American Express credit cards and also Maestro and Solo cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. Alternatively, you have the option to send your credit card information seperately via fax, telephone or mail. If you select this option from the 'payment options' field simply print the form, complete it and fax or post it to us or telephone customer services. Alternatively, if you prefer, you can select to pre-pay. Simply print the invoice and send with a cheque payable to Walking Pages Ltd. (address details are on the invoice). If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Our postage and packing charges are as follows. For delivery within the UK shipment is made by first class mail and the charges are £0.80 for the first item and £0.50 each for further items. Delivery is normally 2/3 working days. For European destinations the charges are £2.30 for first item and £2.00 each for further items. For the rest of the world the charges are £3.50 for first item and £3.20 each for further items. All European and world shipments are made by standard airmail and up to 7/10 working days should be allowed for delivery. The total post and packing charge will be calculated automatically and stated clearly during the order processing before you confirm your order. |
| Delivery Schedule Orders are normally despatched within one working day of receipt, by first class post for UK destinations and standard air mail for other destinations. We promise to make every endeavour to ensure you receive your order quickly. We also understand a promise means nothing until it is delivered. You should receive UK orders within 2/3 working days. International orders are generally delivered in 7/10 days depending upon the destination. You must inform us within 14 days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. |
| Back Orders In the unlikely event that an item you have ordered is not in stock, we will back order for you. You will always be notified of this by e-mail, giving a delivery date, with the option to cancel your order if you would rather not wait. You will not be charged for items until they are despatched. |
| Tax Charges All book orders are VAT free and the prices quoted do not include any tax. |
| Credit Card Security For payment processing you are transferred to the HSBC Secure ePayments system, approved by Visa, Mastercard and Maestro and guaranteeing you absolute security. We (Walking Pages Ltd.) do not collect your card details on line. The HSBC Secure ePayments system supports 'Verified by Visa' and 'Mastercard Secure Card' security checks. On completion of the payment transaction HSBC will transfer you back to our store where you can print an order confirmation receipt. |
| Guarantee If you are unhappy with any purchase made from Walking pages Ltd. you may return it within 10 days of receipt for a full refund without any quibble. Goods must be returned in good condition and preferably in the original packaging. Our no quibble returns guarantee is in addition to your statutory consumer's rights. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01452 731488 (International +44 01452 731488) or fax us on 01452 739262 or write to us at Dormer House Broadclose Road Down Hatherley Gloucestershire GL2 9PZ United Kingdom |
| Privacy Policy Walking Pages Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |