Walking Pages Ltd.
Serving walkers for 10 years - the UK's leading walking guide bookshop - Where do you want to walk today?
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WALKING PAGES - Your key to the best walks in England and Wales

About Us Walking Pages Ltd. have been supplying walking guides via our secure internet shop since 2000. Our staff are walking enthusiasts just like yourself. We are completely dedicated to providing you with a first class service and in giving you total satisfaction when you purchase from us. We are very grateful for any purchases you make, which help us to develop Walking Pages as a useful information resource for walkers. We make daily shipments to all parts of the world, as well as the UK, providing the best in walking guides to our loyal and growing family of customers.

If you have any suggestions or comments please email us at sales@walkingpages.co.uk.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on the 'Add to Cart' button any items that you wish to buy. This puts them in your shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the minimum details that we need to be able to satisfy your order.

Our entire e-shop is held on a secure server as verified by the golden padlock on your browser. For payment processing you are transferred to the HSBC Secure ePayments system, approved by Visa, Mastercard and Maestro and guaranteeing you absolute security. We (Walking Pages Ltd.) do not collect your card details; these are known only to your card issuer.

All products are priced in pounds sterling. If you are shopping from outside the UK, place your order and your credit card issuer will convert the transaction to your own currency. We accept Visa and Mastercard credit cards and also Maestro/Switch and Solo cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

Alternatively, you have the option to send your credit card information seperately via fax, telephone or mail. If you select this option from the 'payment options' field simply print the form, complete it and fax or post it to us or telephone customer services. Alternatively, if you prefer, you can select to pre-pay. Simply print the invoice and send with a cheque payable to Walking Pages Ltd. (address details are on the invoice).

Shipping And Handling Our postage and packing charges are as follows. For delivery within the UK shipment is made by first class mail and the charges are £0.95 for first item and £0.80 each for further items. Delivery is normally 2/3 days. For European destinations the charges are £2.30 for first item and £2.00 each for further items. For the rest of the world the charges are £3.50 for first item and £3.20 each for further items. All European and world shipments are made by standard airmail and up to 7/10 working days should be allowed for delivery. The total post and packing charge will be calculated automatically and stated clearly during the order processing before you confirm your order.
Delivery Schedule Orders are normally despatched within one working day of receipt, by first class post for UK destinations and standard air mail for other destinations. We promise to make every endeavour to ensure you receive your order quickly. We also understand a promise means nothing until it is delivered. You should receive UK orders within 2/3 working days. International orders are generally delivered in 7/10 days depending upon the destination.
Back Orders In the unlikely event that an item you have ordered is not in stock, we will back order for you. You will always be notified of this by e-mail, giving a delivery date, with the option to cancel your order if you would rather not wait. you will not be charged for items until they are despatched.
Tax Charges All book orders are VAT free and the prices quoted do not include any tax.
Credit Card Security Our entire e-shop is held on a secure server as verified by the golden padlock on your browser. For payment processing you are transferred to the HSBC Secure ePayments system, approved by Visa, Mastercard and Maestro and guaranteeing you absolute security. We (Walking Pages Ltd.) do not collect your card details; these are known only to your card issuer. The HSBC Secure ePayments system supports 'Verified by Visa' and 'Mastercard Secure Card' security checks. On completion of the payment transaction HSBC will transfer you back to our secure server where you can print an order confirmation receipt. Your entire purchasing experience is conducted on secure servers.
Guarantee If you are unhappy with any purchase made from Walking pages Ltd. you may return it within 10 days of receipt for a full refund without any quibble. Goods must be returned in good condition and preferably in the original packaging. Our no quibble returns guarantee is in addition to your statutory consumer's rights.
Reaching Us If you need to reach us, please email us on sales@walkingpages.co.uk (just click on the e-mail button on the navigation bar). If you would prefer to speak to someone from customer services please telephone +44 (0)1452 731488. (Normal call charges will apply). You may also fax us on +44 (0)1452 739262 or write to us at Walking Pages Ltd. Dormer House, Broadclose Road, Down Hatherley, Glos., GL2 9PZ.

Should you wish to make a complaint you should initially do so in writing by e-mail, fax or letter marked for the attention of Mr. Harry Archer, Operations Director. The matter will be dealt with promptly and we assure you of a response acknowledging your complaint within 24 hours.

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. The type of information we will collect about you includes your name, address, phone number, e-mail address and credit/debit card details. Walking Pages Ltd. do not under any circumstances disclose customers information to third parties. The information we hold will be accurate and up to date. You can check our records by e-mailing us. If you find any inaccuracy we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Cookies are used on our shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. You can usually modify your browser to prevent cookies being stored. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy If you are unhappy with any purchase made from Walking pages Ltd. you may return it within 10 days of receipt for a full refund without any quibble. Goods must be returned in good condition and preferably in the original packaging. Our no quibble returns guarantee is in addition to your statutory consumer's rights.

If you are returning a product you ordered to be exchanged for an alternative, then we will charge postage on the exchange product. If the exchange is because we supplied the incorrect or a faulty item no postal charges will be made.

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Walking Pages - Best for Choice, Value and Service. Get more from your walks with a good guidebook